Support

Use your registered email address and password on the SafetyNet sign-in page. If you have forgotten your password or are unable to access your account, use the support options on this page.

There are several possible reasons: your email address may not yet be registered; your invitation may not have been accepted; your organisation access may have changed; your password may be incorrect; your account may require assistance from an administrator. If you are unsure, submit a support request.

First check your junk/spam folder. If you still cannot find the email, contact support and include the email address you expect to be registered on the system.

Depending on your role and access, SafetyNet Web may allow you to: view and manage account information; access organisations you belong to; review training records and certificates; access SafetyNet+ features such as Safety Alerts, Forms, Distributions, and document sign-off workflows.

The features available to you depend on: your permissions; the organisations linked to your account; whether your organisation has access to SafetyNet+ features. If something appears to be missing, contact support.

SafetyNet+ expands the platform with additional tools for safety communication and compliance workflows, including: Safety Alerts; digital Forms; document Distributions; document reading/signing workflows; support for records such as procedures and risk assessments.

Your organisation may distribute important documents through SafetyNet so they can be read, acknowledged, or signed off digitally. If you believe you should have access to a document or cannot complete a sign-off task, contact support.

If your organisation uses SafetyNet+ Forms, you may be asked to complete forms digitally in the platform. This can include operational records, compliance forms, and risk-assessment-related workflows.

Training visibility depends on what has been uploaded or assigned to your account by your organisation. If something appears incorrect, contact support so it can be investigated.

SafetyNet Web may be accessible in a mobile browser, but for the best experience on supported mobile workflows you may be directed to use the SafetyNet Mobile app.

Use the support form and choose Having trouble registering? so you can send a registration-related enquiry with additional details.

SafetyNet Web is typically used by users who need browser-based access to account information, organisation access, records, and SafetyNet+ workflows.

SafetyNet Mobile is the mobile companion to the SafetyNet platform, giving users access to key information and workflows while on the move.

Depending on your access, you may be able to: receive Safety Alerts; view records and assigned content; complete forms; read distributed documents; acknowledge or sign important documents; access other mobile-enabled SafetyNet features.

Common reasons include: incorrect sign-in details; your email address is not registered; your account has not yet been invited or activated; your organisation access has changed. If the problem continues, contact support.

This may depend on: whether your organisation is using Safety Alerts; whether your account is assigned correctly; your device notification permissions; whether you are signed in to the correct account. If you expected alerts and are not seeing them, contact support.

Availability depends on: your organisation's configuration; the content assigned to you; whether your organisation uses SafetyNet+ features such as Forms or Distributions; your permissions and account status.

Yes, if your organisation uses SafetyNet+ Forms and they are assigned to you, you may be able to complete forms directly from the mobile app.

If your organisation distributes documents through SafetyNet+, the app may allow you to read, acknowledge, and sign assigned documents, including operational procedures and risk-assessment-related content.

Check: device notification permissions; whether the app is installed and signed in correctly; whether background notifications are allowed; whether your organisation is actively sending alerts. If the issue continues, submit a support request.

Try: fully closing and reopening the app; signing out and signing back in; checking for app updates; ensuring you have a stable internet connection. If the issue remains, contact support.

Some mobile functionality may depend on which features your organisation has enabled, including Safety Alerts, Forms, Distributions, and document sign-off workflows.

Use the support form and select Having trouble registering? so you can send a registration-related enquiry with additional details.

In many cases, yes — but access depends on how your organisation has configured your account and which features are available to you.